SHU Complaints

Siena Heights University is mission-driven. In support of that mission and in the interest of ongoing improvement, Siena Heights is committed to resolving complaints, grievances, and concerns. The University encourages all individuals to address grievances, complaints or concerns relating to Siena’s institutional policies and/or consumer protection issues first with personnel in the office, department, school or college that led to the alleged complaint. 

If a student wants help in filing a complaint, s/he may contact one of the following: the Dean for Students, the Director of Advising, the Site or Online Program Director, or the student’s advisor.

Process
An individual is encouraged to resolve the matter directly with the person against whom the complaint is directed. If the individual determines that the complaint would be resolved more appropriately without the employee concerned being involved or the complaint involves a policy, the complaint may be filed online in one of the following areas below.



ACADEMIC COMPLAINT FORM
Go To Academic Complaint Form


STUDENT LIFE COMPLAINT FORM
Go to Student Life Complaint Form


TITLE IX/SEXUAL ASSAULT/DISCRIMINATION COMPLAINT FORM
Go to sexual assault and or discrimination form


FRAUD OR MISAPPROPRIATIONS COMPLAINT FORM
Go to Student Life Complaint Form

Submitting Complaints to State Authorities or Accrediting Bodies

If your complaint is not resolved by following the process above a complaint may be filed with:

   • The Higher Learning Commission of the North Central Association of Colleges and Schools:                                                 http://www.ncahlc.org/Information-for-the-Public/complaints.html, which is the accrediting agency for Siena Heights University

   • The Michigan Department of Licensing and Regulatory Affairs at: http://www.michigan.gov/lara/0,4601,7-154-61343_35414_60647_2739---,00.html

For Siena Heights Online Students from Out-of-State
The appropriate authority in your state of residence. Please go to the link provided to locate contact information for the authority in your state of residence:  http://www.sheeo.org/sites/default/files/Complaint%20Process%20Links%2012-2012.pdf

Important
In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level. Siena Heights University students are advised to first attempt to resolve complaints with Siena Heights University’s administration.


NONDISCRIMINATION POLICY/TITLE IX CONTACT
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Comments & SHU Student Complaints Form