Siena Heights University Help Desk Survey

Please fill in your Name and the Work Order Number of the just completed call 

                      Name         Work Order # 

Please click on one response for each question:

How would you rate the handling of your original call/request?

Poor
Fair
Good
Very good
Excellent

How would you rate the speed of response to your call?
Poor
Fair
Good
Very good
Excellent

How would you rate the friendliness and professionalism of the responding technician(s)?
Poor
Fair
Good
Very good
Excellent

How would you rate the competence of the responding technician(s)?
Poor
Fair
Good
Very good
Excellent

Please give your opinion of the final resolution of your call:
Poor
Fair
Good
Very good
Excellent

Please rate your overall satisfaction with the handling of this call:
Not satisfied
Somewhat satisfied
Satisfied
Very satisfied

Please rate your general satisfaction with the Help Desk  (not just based on this call) :
Not satisfied 
Somewhat satisfied
Satisfied
Very satisfied

General Comments:
Please enter any comments here

THANK YOU FOR YOUR TIME!!                         THANK YOU FOR YOUR TIME!!                       THANK YOU FOR YOUR TIME!!                      THANK YOU FOR YOUR TIME!!